This Privacy Policy (the “Policy”) is issued by Kerrisdale Cruise and Vacation Travel (“we”, “us”, or “our”). At Kerrisdale Cruise and Vacation Travel, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you share with us - whether in person, over the phone, by email, or through your use of our website.
We are dedicated to handling your personal data responsibly and transparently, ensuring that your information is used only for legitimate business purposes and in compliance with applicable privacy laws.
What Personal Information We Collect
We collect personal information from you when you inquire about, book, or use our travel services. This information may include your full name, postal address, email address, phone number, passport or identification details, and payment information such as credit card details.
We may also collect additional information related to your travel preferences, loyalty program memberships, and any special requirements—including dietary needs, accessibility accommodations, or health information relevant to your travel. This allows us to provide personalized service and ensure your travel experience is safe, comfortable, and tailored to your needs.
When you visit or use our website, we may also collect device and usage data, such as your IP address, browser type, operating system, time spent on our site, domain and language settings, and location data (if enabled). This information helps us improve our website’s performance, functionality, and user experience.
How We Use Personal Information
We use the personal information we collect to provide you with high-quality travel services and support. Specifically, we may use your information to:
- Process travel inquiries, bookings, payments, and confirmations
- Communicate with you about your trips
- Provide personalized customer service and ongoing support
- Send important travel updates or promotional offers
- Comply with legal, regulatory, and security requirements
We use this information responsibly and only for the purposes necessary to deliver safe, efficient, and tailored travel experiences.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and improve our services. Cookies help us remember your preferences, understand how visitors use our site, and provide relevant content or offers.
We use different types of cookies, including:
- Essential cookies – necessary for the operation of our website and to enable core functionality such as page navigation and secure access to certain areas.
- Performance and analytics cookies – used to understand how visitors interact with our website, allowing us to improve usability and performance.
- Functional cookies – used to remember your preferences, such as language settings and previously viewed pages.
- Marketing cookies – used to deliver relevant advertisements and measure the effectiveness of marketing campaigns, including through trusted third-party partners.
You can manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
Sharing of Information
We share only the information necessary to arrange and manage your travel with our trusted suppliers and partners, which may include:
- Airlines, cruise lines, hotels, tour operators, car rental companies, and destination management companies
- Payment processors and financial institutions
- Legal and government authorities (when required by law)
- Marketing and analytics providers
- Virtuoso, Ltd. and the Virtuoso network of independent luxury travel agencies
Some of these partners may be located outside of Canada, and your personal information may be subject to the laws of those jurisdictions.
Kerrisdale Cruise & Vacation Travel does not sell your personal information. We will only share your information as described in this Privacy Policy, or when it is required by law, needed to prevent harm, or necessary to investigate or enforce legal matters.
Security and Retention of Information
We will retain relevant personal information for at least seven years from our last interaction with you, in accordance with our obligations under the EU General Data Protection Regulation and similar privacy laws worldwide.
We use appropriate administrative, technical, and physical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, or modification.
Your rights
We invite you to correct any personal information we may hold on you.
You have the right to:
- Access, correct or delete your personal information
- Withdraw consent for the use of your information
- Unsubscribe from newsletters or emails
Requests can be made in writing to the contact below.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Kerrisdale Cruise & Vacation Travel
2496 W 41st Ave
Vancouver, BC V6M 2A7, Canada
Email: travel@kerrisdalevacations.com
Phone: 604 264 0552
Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website.